Shipping policy

INTERNATIONAL SHIPPING

We welcome orders from all over the world and we can ship anywhere. 

The parcel will leave from Paris. The shipping time is usually 2-7 days for most countries in the world, but can sometimes take up to 10 working days (Saturday, Sunday and public holiday not included). If needed, we also offer the option of express shipping.

The shipping and handling charges will be calculated for you when you checkout. 

Please do not hesitate to contact us if you have any questions about international orders.

 

ORDERS SHIPPED TO THE WRONG ADDRESS

Please check your shipping address to make sure it is up-to-date with your current address information, and not with a previous computer auto-saved address. If the parcel got lost because of a wrong address, we cannot be held accountable. If your order is returned to us, we will contact you in order to get your new address. We will then request you to pay the full cost of shipping the products to you at the correct address. This amount might be higher than the first time shipment where we took upon ourselves to offer lower shipping costs.

 

RETURNS

We only want our customers to be happy. If you really changed your mind, it’s ok, it happens: we can accept returns up to 30 days after you receive the parcel. Contact us at contact@damkoparis.com. Return shipping fee however will remain the responsibility of the buyer. Thank you for your understanding.

 

NON-PLASTIC & RECYCLED PACKAGING

We strive in using almost none to zero plastic in our business. Don’t be surprise if your parcel arrive within a random box that we have reused. We also strongly advise you to give all this packing material a second/third/etc life by reusing it for your own needs. As a last resort, you could recycle it.

 

CUSTOMS, DUTY AND IMPORT TAX

Customs fee or domestic charges (VAT for example) on international shipments are charged based on aleatory check ups. This is why we don't include them in our prices. Charges (if any) are determined by customs when the shipment arrives at its first stop in your country. This process may delay the delivery of your order, and it's unfortunately beyond our control. Those costs are to be handled and paid by the customer who is importing the goods into his country.

If you have any questions about those potential charges, please contact the customs department of your country to get adequate information on regulations and costs. Please note that we must indicate the actual sale value of the merchandise on the customs forms and cannot write parcels as "gift" or "sample" to save on import duties (unless of course it is actually is a gift or sample from us).

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